what are the common phone etiqutte tips that are to be practised when speaking to hotel guests on the phone?
May 31, 2010 - 1:11 pm
Call the guests by their names (Mr/Mrs/Ms Jones) .. speak clearly and not too rapdily, so they can easily understand you. Say please and thank you, use a pleasant tone of voice. Don’t speak too loudly, or too softly, a normal level is fine. The everyday manners, one should observe, when speaking with anyone on the phone. Any calls to guests, which involve "private" matters should be conducted away from the front area of the desk, so others will not overhear.
May 31st, 2010 at 7:01 pm
Call the guests by their names (Mr/Mrs/Ms Jones) .. speak clearly and not too rapdily, so they can easily understand you. Say please and thank you, use a pleasant tone of voice. Don’t speak too loudly, or too softly, a normal level is fine. The everyday manners, one should observe, when speaking with anyone on the phone. Any calls to guests, which involve "private" matters should be conducted away from the front area of the desk, so others will not overhear.
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